I had a similar frustration after I bought the tire warranty that pays for any flat tire and other tire related issues. The problem was you have to call before you get the tire fixed to make sure the place you are getting it fixed is approved. When you have a flat tire, the last thing you want to do is be put on hold waiting for someone to come to the line to report your flat tire and get their approval to have it fixed. The shop also has to jump through certain hoops such as measure how much tread is left and document it on the receipt. Too frustrating! I will never be talked into buying that coverage again.