Received my Spencer Rifle

[alex]

Received my Rifle last weekend, great looking, well finished, etc. The hammer was very loose and would not cock and the trigger would not move.  I took action apart and the problem was easy to spot-main spring brooken, all else looked OK. My question is how long should one expect to wait to hear back from Taylor Arms, I have sent two emails this week with no response. Any one with some experience with Taylor?

Thanks,

Alex

[Two Flints]

Alex,

If you are able to (not overseas) call them direct at their 540-722-2017 number, or click on Tuolumne Lawman's photo and contact him at his Email address or send him a PM.  He is usually able to get to Taylor's pretty quick.  Tell him the problem you are having contacting them.

Two Flints

[Black River Smith]

One possibility or option is to register your firearm on the website.  That way they can verify that your request is factual and under warranty.  I did this when I had to send mine into them.

Sorry to hear about your problem.  I have had mine since July 2005 and that was not nor has been a problem with mine.  They were very responsive with my particular problem.  No problems since then.

I really like my Spencer 56/50.

[Tuolumne Lawman]

Howdy,

Call 540-722-2017.  Ask for Tammy (Loy) the owner. Tell her you got it with a broken mainspring from the factory.  She should send you one right away.  Offer to send the broken one back.  Tell her I told you to call her.  Email is a lousey way to reach them.  I always call.

[alex]

Thanks for the response, I sure will call Taylor, in two weeks no response to email. I see no reason why they do not respond to email. In our business we respond to 20/30 emails each day. I find it much quicker and very easy as compared to picking up the phone?

Alex

[Drydock]

With the proliferation of viruses, many buisnesses now avoid answering e-mails unless the sender is known.  In addition, a buisness like Taylors may recieve several thousand e-mails a day, many being spam and solicitations.

[alex]

One thing for sure, when I EMAILED Taylor about buying a Spencer, they sure answered that in a hurry. One must wonder??

Alex

[alex]

Yea! there must be a gun God, I received email from Tayor's today telling me to send in part and they will replace. I guess they do read their emails.

Alex