How is Cimarron customer service?

[Gundogblue]

Hi all,
I posted in another area about my new Cimarron 1873 short rifle. The gun is beautiful. I bought the gun from my smith/ FFL. When the gun came in upon inspection it had a very small crack in the stock, where the wood meets the reciever!I initially was just going to blow it off as the crack was so small, but the smith told me as I shoot it, the crack will worsen and it should be sent back. My smith handled everything. Cimarron told my smith over the phone that they would just send me a new rifle, and they emailed my smith a paid return authorization. Cimarron received the gun on Feb 15, now it's only been 6 working days since they received the gun. But I've read some pretty bad things about Cimarron'z customer service. I realize complaints travel faster than satisfied people. But I figure if anybody would know how good Cimarron customer service is it would be you guys who are really into Cimarron. Taylor's, Uberti etc. I was thinking even though they told my smith over the phone that they would just send me a new rifle,  that could change and they may instead opt to repair the crack, which  is fine with me as long as it's done  right and not noticeable! So I'd appreciate any experience's  y'all have had with Cimarron  customer service, and how long should I wait before I contact Cimarron on a status of the rifle?
Thanks Much
Paul

[Coffinmaker]

Noooooo Comment 

[Gundogblue]

Uh oh, do that mean what I think it do???

[Gundogblue]

As I said I've read a couple bad things, but that doesn't mean they're true. Dissatisfied customers gripes travel much faster than satisfied customer compliments! But it seems no one on this forum has had any dealings with Cimarron customer service, so evidently they must have quality products.
Paul

[Mogorilla]

I have nothing but good things to say.  Bought a Cimarron 1878 colt shotgun.  But iI did not buy from them, saved $25 and got it from cheaper than dirt.  After a box of shells right hammer spring broke. I sheepishly called Cimarron and they sent me a new one.   I call that good service. 

[Jeremiah Jones]

My one experience was ~6 years back and they were excellent.  Since Covid and paying people to not work???
I would not be surprised if they are having trouble finding enough workers to ensure a quick turnaround.

[RRio]

Nothing but POSITIVE from me about them.

[Cliff Fendley]

Top notch service from my experience.