USFA Customer Service

Wild Will · September 25, 2008, 04:30:17 PM

I recently called Gary Granger and found USFA had the gun that I was looking for in the vault. A Pre War, 45 Colt, 4 3/4 barrel, black powder frame with one piece walnut grips. When I received it I noticed that unfortunately the barrel had a cosmetic flaw. I immediately called Gary and he had a Fed Ex bill sent right out to me and let me know that they would replace the barrel.

I sent the gun back to USFA on Monday, Sept. 15 and they received it on Tues., Sept. 16. On the following Tuesday afternoon, Sept. 9/23, Gary called to let me know that my gun was ready and would that he would be sending it overnight on Wednesday. Well, today I received the gun back and let me tell you it was well worth the wait! This gun is a work of art, the most beautiful gun that I have owned. Blueing, fit and finish, all flawless.

I want to acknowledge the excellent customer service that Gary Granger and USFA provided to me during this process. The gun was taken care of in a week's time and back in my hands (shipping time included) in just over a week. I think this is phenomenal service. You just don't see this type of service often nowadays. This is my second USFA gun and I will certainly be adding more to my collection.

Will

Johnny McCrae · January 14, 2009, 01:28:33 PM

While taking apart my USFA SAA .45 Colt, I was careless and put a nick in the back strap. I talked with Gary at USFA. He said send it back. They can polish and re-blue the part. I sent the back strap back on December 29th. The part was back in my mail box yesterday looking like new at no charge. The nick was entirely my fault. That is outstanding customer service!

In addition to producing very high quality firearms, USFA goes the extra mile for their customer's. Thank you USFA! I will also be adding more USFA guns to my collection.

Deadeye Don · January 15, 2009, 06:13:11 AM

Great information pards. Thanks for sharing it with us all. Johnny, I think we have all been there and done that!!!

Marshal Deadwood · February 01, 2009, 05:35:41 PM

Sounds like these folks do care for the real reason,,the customer. This might just trip me into a USFA at some point.

Thanks guys,

MD

Virginia Gentleman · March 01, 2009, 01:22:10 AM

I too had a small cosmetic flaw on a auxillary cylinder I ordered in 45 ACP. USFA took care of it at warp speed and sent me a nice replacement box for my troubles. An AAAA++++ level of custmer service with pleasant and polite folks to talk to on the phone.

Injun Ryder · March 07, 2009, 07:33:32 PM

Well, until now I had good experiences with USFA. However, I sent a Lightning rifle that was received at the USFA office on 2/20/09 and I have been attempting to obtain the status of the firearm via e-mail and numerous phone calls for the past two weeks and have received no response though I did leave five phone messages!

All I want is an update on the status.

Capt. John Fitzgerald · March 07, 2009, 08:12:39 PM

E-mail is never the way to go when dealing with just about any business. Have you called during regular business hours and asked to speak to Gary Granger?

Injun Ryder · March 07, 2009, 11:11:43 PM

Four phone messages were left on Gary's phone and the last one was left with a receptionist for him! I have talked directly with Gary in the past without any problem. Maybe he is out of the office but I would like to know something.

Update - Finally got through to Gary on 3/10 and got the current status.